Gean Enterprise LTD Refund Policy

This Refund Policy (Policy) applies to the purchase of digital goods and services from Gean Enterprise LTD (we, us, or our).

Covered Products

This Policy applies to the following products and services:

Monthly or annual subscriptions granting access to our platform's exclusive features and credit allocations.
Direct purchases of credits from us or through one of our third-party partners.
Custom workflows or additional digital services purchased directly from us.

You may be eligible for a refund under the following circumstances:

Major Faults: If a product or service has a significant fault, such as not functioning as described or being materially defective.
Misleading Description: If the product or service does not align with the description provided.
Unfit for Intended Purpose: If the product or service is not suitable for the intended purpose for which it was sold or presented.
Technical Issues: If ongoing technical problems prevent access to the purchased product or service.
Non-Delivery of Credits: If credits purchased are not delivered or credited to your account due to system errors.
Defective Digital Goods: If purchased digital services or custom workflows are significantly defective or not as described.

Refunds will not be provided in the following circumstances:

Change of Mind: Refunds are not available if you simply change your mind after purchase.
Misuse of Product: If the product or service has been misused or not used as intended, contributing to the issue.
Unclear Requirements: If a service was requested or carried out against our advice, or if your requirements were unclear.
External Factors: If issues arise that are beyond our control, such as third-party system failures.

To request a refund, please follow these steps:

Contact Support: Submit your request to our support team, including your account details, purchase information, and the reason for the refund request.
Review and Assessment: Refund requests will be assessed within five (5) business days. Additional details may be requested to process your claim.
Resolution: Approved refunds will be processed within ten (10) business days of approval and credited back to your original payment method, unless otherwise arranged.

Refunds for subscriptions with credit allocations will be prorated based on unused credits and time remaining in the billing cycle.
Credits purchased through auto top-up or as standalone add-ons are refundable if unused and if the request is made within thirty (30) days of purchase.
Custom workflows and bespoke services are non-refundable due to the significant resources required for their development and implementation.

If you have questions about this Policy or wish to submit a refund request, please contact us:

We are committed to providing high-quality services and value to our customers, and we aim to resolve all refund inquiries promptly and fairly.